Job Description

Strong in  Email, Chat, Excel, Communication skills, Voice process, Non voice process

Your Role and Responsibilities:

As Technical Support Professional, you are responsible to manage severity incidents, cases or Tickets using several tools and integrations, monitoring, maintaining status pages, FAQs, and other documentation useful for clients. In summary, we do our best to provide fast resolution and excellent support to our customers.

Responsibilities:

Dealing with external customers
Companies that do business with Start-ups
Support external Customers.
Explain what is the service, what are the boarding/integration process and guide them during all the process
Interacts with technical team (On Passive and Customer) to provide them all information to help them troubleshooting
Assist users to register till Activation of their Accounts,
Answer users’ common questions help them to fix issues if they have any troubles.
Work as an administrator to communicate with users if their account is locked
Active user’s account if user’s account was locked by mistake.
Required Technical and Professional Expertise

Knowledge on Access/Identity management.
IT background (degree) or any Relevant Graduation degrees
Basic understanding of Agile practices
Voice / Non-Voice Process
Technical Trouble Shooting Hardware and Networking
IT Help Desk Desktop Support
Technical Chat /Phone and Email Support Application Support (Voice) IT Trouble Shooting
 Would be flexible with shifts and extended hours for Business Requirements.
 MS-excel is advantage